FAQ
Frequently Asked Questions (FAQ)
Welcome to Monuvate! Below you’ll find answers to our most common questions. If you need further help, don’t hesitate to contact us.
🛍️ Ordering & Products
Q: What kind of products do you sell?
A: Monuvate offers carefully selected health, wellness, and fitness products — including home workout gear, recovery tools, yoga accessories, hydration solutions, ergonomic wellness items, and more. We don’t sell supplements, vitamins, or medicine.
Q: How do I place an order?
A: Simply browse our shop, add items to your cart, and check out using our secure payment system. You’ll receive a confirmation email right after placing your order.
Q: Are your products high quality?
A: Yes! We partner with trusted suppliers and manufacturers known for producing durable, wellness-focused products. We focus on quality, usability, and customer satisfaction.
🚚 Shipping & Delivery
Q: How long does shipping take?
A: Shipping times vary by location, but most orders are delivered within 7–15 business days. You’ll receive a tracking number once your order has shipped.
Q: Do you ship internationally?
A: Yes! We offer international shipping to most countries. Shipping fees and delivery times may vary depending on your location.
Q: Will I be charged customs or import taxes?
A: Depending on your location, customs or import fees may apply. These are the responsibility of the buyer and vary by country.
🔄 Returns & Exchanges
Q: What’s your return policy?
A: We offer a 7 day return policy on most items. If you're not satisfied, you can return your product for a refund or exchange. Items must be unused and in their original condition.
Q: How do I start a return?
A: Contact our support team at monuvate@gmail.com with your order number and reason for return. We’ll guide you through the process.
Q: What if my product arrives damaged or incorrect?
A: If your item arrives damaged or if you received the wrong product, please contact us within 7 days of delivery and we’ll make it right.
Please refer to our Refund Policy here
💳 Payments & Security
Q: What payment methods do you accept?
A: We accept major credit and debit cards, PayPal, Apple Pay, and Google Pay. All payments are processed securely.
Q: Is my personal information safe?
A: Yes. We use secure encryption technology and do not store your payment details. Your privacy and safety are our priority.
📩 Contact & Support
Q: How can I contact Monuvate?
A: You can reach our customer support team via email at monuvate@gmail.com, or use our contact form on the website. We aim to respond within 24–48 hours.
Q: What are your support hours?
A: We offer support Monday to Friday, 9:00 AM to 6:00 PM (GMT or specify your timezone). We’ll get back to you as quickly as we can!
Q: Where are products shipped from?
A: We work with global suppliers and fulfillment partners. Depending on the item, it may ship from a warehouse in the U.S., Europe, or Asia.
Q: Why might my order arrive in separate packages?
A: Some items are shipped from different warehouses and may arrive separately. Don't worry — you'll receive tracking info for each shipment.
If you still have questions, feel free to reach out. We’re here to help you on your wellness journey.
Thank you for choosing Monuvate! 💚